All HATCH reels are carefully inspected to assure product consistency and quality and are guaranteed against manufacturer's defects in materials and craftsmanship for the life of the product by its original owner. Damaged or defective reels must be returned in their entirety to Hatch Outdoors, Inc., Repair Department, 1001 Park Center Drive, Vista, CA 92081. Please include a detailed explanation as to the cause or situation that lead to the problem. This explanation helps us help our customers and allows us to improve upon the quality of our products.
It is important to note that filling out and returning the Warranty Card will establish yourself as the original owner of the reel and ensure warranty protection.
This warranty is limited to the repair or replacement of the reel and does not cover any type of damage resulting from neglect, normal wear and tear, or the misuse of our product.
For all return shipments, the original owner will be responsible to cover return, insurance and processing fees. Reels that are not covered under warranty can still be cleaned or repaired for a reasonable fee plus the fees outlined in the prior sentence.
Hatch Outdoors, Inc. reserves the right whether to repair or replace any reel or spool covered by this warranty and the right to replace any discontinued models or parts with current models or parts when necessary.